FAQs

Frequently Asked Questions about our counselling services in Perth

A counsellor is a person trained to give professional guidance and support on personal, family, relationship, work or psychological issues. Although there is some overlap, counselling services can differ from those provided by other mental health professionals such as psychologists or psychiatrists. These latter professions are founded on scientific approaches specialising in diagnosis and treatment of emotional disturbance, behaviour problems and mental health disorders. Psychiatry stems from a medical discipline, therefore only psychiatrists are able to prescribe medication. Even though counsellors are informed by psychological practises, they use recognised therapeutic counselling approaches that support clients to explore their everyday life problems while guiding them to find their own workable solutions. Registered counsellors abide by the ethical practices and codes of conduct as set out by their regulatory counselling association. 

Our services are not Medicare rebatable because only registered psychologists have been chosen by the Government. But please note that for rebate eligibility your doctor must do an assessment and make a diagnosis for a Mental Health Care Plan. The diagnosis is then recorded on the Government health system. This diagnosis may also have future implications whenever you are asked by organisations if you have ever had a mental health diagnosis, because by law you must disclose this information (e.g. to insurance companies). A mental health exclusion may be placed on policies such as income protection and travel insurance. Choosing a private counsellor ensures your mental health information remains confidential.

We are recognised by the Police Health Fund and Medibank Private for health fund rebates, so eligible members may be entitled to a benefit.

Some health funds recognise clinical psychologists only and not counsellors. In this instance it is important to note that our counselling fees are comparable to the gap payments after psychology rebates through these other health funds. Also, these funds may only provide a certain number of claimable psychology sessions, depending on levels of cover. Clients will then need to pay full price for further attendance (i.e. $230- $350 per session). Please check with your private health fund as to what your individual policy will cover, so you can make a comparison.

This will be discussed at your initial consultation, and will be decided upon between you and your counsellor depending on your individual circumstances. Some people attend between 4-6 sessions and others choose support for longer. Clients can choose to commence weekly, and as their comfort level increases it can decrease to fortnightly, monthly, etc. Clients who are interested in moving forward more quickly can choose to attend twice a week. 

We accept payment by debit/credit card over the phone, or when booking on-line through our website (via PayPal), and bank transfer.

Payment must be made on the day of booking. If payment is made by bank transfer, a transaction advice from your bank must be either emailed or text messaged to confirm payment. A payment receipt will be emailed to you within 24 hours, or as soon as the receipt of funds is verified.

If for some reason your prepaid appointment needs to be rescheduled/cancelled, you have up to 30 days to rebook and utilise the appointment or request a refund before the credit lapses.  We will make one reminder call to rebook an appointment or organise a refund, but it is ultimately your responsibility to ensure your paid appointment is utilised. Counselling Resolutions does not have the accounting resources to monitor appointment credit for extended periods of time.  Please note that rescheduling and refunds may be subject to a cancellation fee (see below).

We understand that sometimes you need to change your appointment, and we kindly ask for 48 hours or more notice when doing so. This allows sufficient time for us to rebook your appointment slot. If notice is given the day before or on the day of booking it will incur a charge of 50% of the counselling fee. Non-attendance of a scheduled appointment will also incur the same fee. Rescheduling of appointments will not be accommodated until payment of the fee has been received. A cancellation fee will NOT apply when an appointment cannot be attended due to illness, BUT ONLY WHEN a doctors or chemist certificate is obtained for the day of the appointment. On presentation of the certificate (and subject to its verification), the prepayment will then be carried over to a rescheduled appointment time or a full refund given if requested. We regret the need to introduce this policy, but late cancellations and 'no-shows' represent a considerable cost to our business.

We can conduct counselling by phone or FaceTime, or over the Internet through Skype. All you have to do is ring to make an appointment.

Sessions must be paid for when booking (by credit/debit card over the phone, or on- line through our website, or same day bank transfer). You will then receive a receipt with confirmation details. Your counsellor will make contact with you a day before your appointment to re-confirm.

Adult conversation is not appropriate for children's ears. Therefore children are not permitted to attend appointments. There is also no duty of care if your children sit in our unattended waiting areas, so this is not advised. For the best counselling outcomes and to allow for essential 'you time', please make suitable arrangements with other caregivers before proceeding with attendance. Your counsellor can help you find professional childcare if you are not able to organise your own. 

Communication is the key for you to experience the best possible outcomes. We encourage you to talk to your counsellor if you're not feeling comfortable, or if you have any special needs that you feel aren't being addressed. As trained professionals it is our intention to provide you with a safe, supportive and relaxed environment, and to work with you to alleviate any concerns you may have.

Our counsellors are qualified members of professional associations that are bound by a code of ethics and confidentiality. This means that unless there is some risk of harm to yourself or others, or your counsellor's session notes are subpoenaed by a court of law, we must respect your confidentiality. So, other than the aforementioned, what is divulged in a session stays with your counsellor. If notes are taken by your counsellor, they will always be kept in a secure and locked location and can only be accessed by them. Generally, Counselling Resolutions retains the records for 5 years, but also reserves the right to responsibly dispose of records at any time after the termination of the client relationship. You may also view our Privacy Statement link at the base of this webpage.

Please refer to the Client Information & Terms of Engagement document given to you at your initial appointment for further details regarding provision of service.